Frequently Asked Questions.

Everything you might want to know about care with Unity. Can’t find your answer? We’re always happy to talk it through.

In most cases within a few days. After a free, no-obligation consultation we'll confirm a start date that suits your family.

Yes — we prioritise consistency, so your loved one sees familiar faces and care feels truly personal.

We support families across the Northern Territory and Western Australia, including remote communities. If you're not sure we reach your area, just ask.

Every carer is experienced, fully trained and, above all, chosen for their compassion. We take time to match the right carer to each person.

Yes. We respect every person's culture, language and connection to Country, and do our best to match care to each community.

Absolutely. Care is built around your routine, from a couple of hours a week to daily visits or overnight support.

Always. We review and gently adjust the level of support whenever you need, more or less, as circumstances change.

No lock-in contracts. Care should fit your life, so you can adjust or pause support as you need.

Yes — we offer short-term and hospital-to-home support to help your loved one recover safely at home.

As much as you'd like. We keep families informed with regular updates and care notes, and you're always welcome to be involved.

Please tell us. We welcome feedback and act on it quickly — your comfort and trust matter more than anything.

Reach out for a free consultation. We'll listen, understand the situation, and help you put the right care in place.